This refurbished equipment warranty applies to all refurbished IT items sold from different manufacturers by NTS Computers Sdn Bhd, extended to the original purchaser only.

NTS offers extensive warranties on products: a minimum of year, upto 2 years for higher end products, starting from the date of purchase as noted on the invoice. All that is needed is to get in touch with the Return Merchandise Authorization (RMA) department, describe the problem and fill out and send the RMA form they provide.

 

Technical Department: Hairil Hanif
Tel. (0)13-586 2952
Email: hairil@nts.nl
Skype: hairil.hanif

During the warranty period, NTS will repair or replace products or components as they see fit at no additional cost to the customer, to insure the purchased product is returned to its original working state.

Warranty claims are handled in various ways as described below. During the warranty period, customers also have access to our telephone helpdesk for technical assistance.

Carry-In warranty

All NTS products have standard carry-in warranty. This means that when a product or component is faulty, the customer can send it directly to NTS Computers SDN BHD office, where after examination, the item is either repaired or replaced by NTS. After repairs or replacement, the product is sent back to the customer.

In rare cases that NTS does not have a replacement item readily available, a substitute product may be provided to the customer in the interim.

Under Carry-In warranty, the cost of shipping the product to NTS is the customer's. Return shipments after repair are covered by NTS Computers.

Pick-up and return warranty

NTS has an extensive pick-up and return policy. Pick-up and return means that NTS will pick up the product(s) as opposed to Carry-in, where the customer sends the product to NTS.

The duration and specific agreements of pick-up and return are variable and can be discussed with the account manager. Pick-up and return is a standard service for products which do not function upon arrival (dead on arrival).

Helpdesk

NTS offers its customers a helpdesk as an extra service. The helpdesk is a telephonic help service which you can always contact during working hours. The helpdesk is the first trouble-shoot option. The helpdesk supports you with windows installations, driver installations or hardware errors.

Many problems can be dealt with this way, without waiting for days or having to pay shipping costs. Should the helpdesk not be able to help you, you can always send back the products according to the carry-in warranty agreements.

Helpdesk service lasts as long as your product’s warranty.

On-site warranty

NTS on-site warranty is only an option if this has been agreed upon purchasing. If problems occur with a product that has on-site warranty, please call your account manager. He/she will make sure an NTS employee will come to you to repair the product.