Product Categories
0 0
0
LoginRegister
0
LoginRegister
Dutch German French

Categories

Menu Shopping Search Cart

Menu

HPE

This page provides HP Enterprise Helpdesk and warranty information.

Helpdesk

Country Telephone number Website
Malaysia +60 3 6207 4533 Chat support 


HP Enterprise customer service is available Monday through Friday, 9:00 AM - 18:00 PM.

 

Warranty procedure

For the HPE online warranty procedure, you must be logged in to the website with your HPE profile. This can be created at: https://auth.hpe.com/hpe/cf/registration 

You can register HPE products here. Please have serial number and proof of purchase to hand.

To check if a product is within warranty, a warranty check is available online in the Support Center: https://support.hpe.com/connect/s/?card=wc 

Enter the serial number of the product in the form and click Submit.

If there are multiple products with the same serial number, a list of products appears in a pop-up window. Choose the right product and click Save to continue.

Search results show warranty and support status for the past year with support level, start date and end date. The status can be:

  • Active: The end date is more than 90 days away.
  • Due soon: The due date is less than 90 days away.
  • Expired: The end date has passed and is less than a year ago.

In the support center a case can be created for products within warranty by means of a form.
This can be found under View Details. You will receive an answer regarding settlement by email.


Warranty conditions can be found here:
https://support.hpe.com/help/en/Content/contractsAndWarrantiesMain.htm#linkWarranties