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Cisco

On this page, you will find information concerning Cisco’s helpdesk and warranty.

Helpdesk

Country Telephone number Email
Malaysia (+60) 1 800 81 4957 tac@cisco.com (English)


Cisco helpdesk is available 24 hours a day.

 

Warranty procedure

Warranty status of Cisco products can be checked online:
https://connectthedots.cisco.com/connectdots/serviceWarrantyFinderRequest 

For warranty processing and DOAs, please contact the Technical Assistance Center first.
The telephone numbers are listed above under Helpdesk.

Once the product has been determined to be defective by the service representative, an RMA number will be issued for your product.

You may return the product to Cisco for a replacement. To do this, follow the steps on the following page: https://www.cisco.com/c/en/us/support/returns/returns-portal.html#~arrange-pick-up 

You can print a shipping label with the RMA number:
https://www.cisco.com/c/en/us/support/returns/rma.html?wf=PrintLabel 

The shipment can then be traced online:
https://www.cisco.com/c/en/us/support/returns/rma.html?wf=TrackRMA