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Apple

On this page, you will find information concerning Apple’s helpdesk and warranty.

Helpdesk

Country Telephone number
Malaysia (+60) 1 800 803 638


Additional support numbers can be found here

The Apple helpdesk is available Monday - Friday 9:00 AM - 5:00 PM

 

Warranty procedure

To check if your product is under warranty, you can:

To register products you need:

  • Device model
  • proof of purchase

For warranty settlement, please contact the helpdesk by telephone by:

Once the product is determined to be defective by the service representative, a case number for your product will be issued. Depending on the outcome of the conversation, you can return the product for repair or replacement. An RMA label will be provided via email.

You can follow the settlement online with your case number on the following page:
https://getsupport.apple.com/?s=n 

For DOA / transport damage, please contact NTS Computers Technology BV.
Please have the following information at hand:

  • Invoice with invoice number
  • Carrier's receipt if available
  • Complaint description
  • Photos of any damage