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Microsoft

On this page, you will find information concerning Microsoft’s helpdesk and warranty.

Helpdesk

Country Telephone number Language
Malaysia (+60) 1 800 81 8798
(+001) 8006 4276 738		 English


Helpdesk numbers for more languages can be found here

The helpdesk is available Monday - Friday, 9:00 AM - 6:00 PM.

 

Warranty procedure

Microsoft warranty is easiest through a Microsoft account:
https://login.microsoftonline.com/common/oauth2/v2.0/authorize 

Here you can register your products. For product registration you need:

  • device model
  • proof of purchase

Surface related warranty requires completion of the diagnostic toolkit:
https://learn.microsoft.com/en-my/surface/surface-diagnostic-toolkit-business 

To find your product's serial number:
https://support.microsoft.com/en-my/surface/find-the-serial-number-on-your-microsoft-of-surface-device-6c0abc0c-2b45-247d-f959-70e504e55fa5 

Type your problem in the bar on the next page:
https://support.microsoft.com/en-my/home/contact?SourceApp=smcivr2 

Microsoft will contact you via phone or live chat, whichever you choose. Once the product has been determined to be defective by the service representative, a case number for your product will be issued and you will be informed of the next steps to take.

For DOA / transport damage, please contact NTS Computers Technology BV.
Please have the following information at hand:

  • Invoice with invoice number
  • Carrier's receipt if available
  • Complaint description
  • Photos of any damage


Warranty conditions:
https://support.microsoft.com/en-my/topic/conditions-for-warranty-and-protection-plan-eedf7a23-84a7-1a47-480b-0e10503eedf5